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Privacy and security
At The FlightSim Store we understand that you value your privacy and wish to have your personal information kept secure. Our Privacy
Policy describes generally how we manage your personal information and safeguard your privacy. If you would like more
information, please don't hesitate to contact us.
Collecting Personal Information About You
At The FlightSim Store we only collect personal information that is necessary for us to conduct our business as an online provider of
goods.
The personal information we collect will include information you give us when you place an order for the purchase of a good we
supply. We may also collect personal information about individuals who are not customers of our business, but whose personal
information is given to us by those individuals or other people in the course of a transaction. This personal information will
include your name, address and contact details, and may include other personal information about individuals we collect in the
course of a transaction.
We may also collect some information from you when you use our website www.flightsimstore.com. Your use of the information and
services available through our website will determine the type of information that we collect about you.
The only personal information that we collect about you when you use our website is what you tell us about yourself, for example,
when you complete an online form when placing an order, or information you provide to us when you send us an email. Please note,
we will record your email address if you send us an email.
Using and Disclosing Your Personal Information
We respect your privacy. Any personal information that we collect about you will be used and disclosed by us so that we can
provide you with the services that you have requested, or otherwise to enable us to carry out our business as suppliers of
goods.
The FlightSim Store may be required on occasion to disclose your personal information to third parties in order to bill and deliver your
products or to provide customer support and follow-up services. Other than these occasions, we will not disclose information about you
unless the disclosure is required or authorised by law, you have consented to our disclosing the information about you, or for another
purpose (related to the primary purpose of collecting that information) that you would reasonably expect.
We may also use your personal information to provide you with information about other services offered by us. However, the only
information that you must provide is your name and payment details (where applicable). If you would prefer not to receive
promotional or other material from us, please let us know and we will respect your request.
Access to Your Personal Information
In most cases you may have access to personal information that we hold about you. We will handle requests for access to your
personal information in accordance with the National Privacy Principles.
We encourage all requests for access to your personal information to be directed to the Privacy Officer
privacy@flightsimstore.com or by writing
to us at our postal address. We will deal with all requests for access to personal information as quickly as possible. Requests
for a large amount of information, or information which is not currently in use, may require further time before a response can
be given. We may charge you a fee for access if a cost is incurred by us in order to retrieve your information, but in no case
will we charge you a fee for your application for access.
In some cases, we may refuse to give you access to personal information we hold about you. This includes, but is not limited to,
circumstances where giving you access would: be unlawful (e.g., where a record which contains personal information about you is
subject to a claim for legal professional privilege by one of our clients); have an unreasonable impact on other people's
privacy; prejudice an investigation of unlawful activity.
We will also refuse access where the personal information relates to existing or anticipated legal proceedings, and the
information would not be accessible by the process of discovery in those proceedings. If we refuse to give you access we will
provide you with reasons for our refusal.
Correcting Your Personal Information
If you request us to do so we will amend any personal information about you held by us which is inaccurate, incomplete or out of
date. If we disagree with your view about the accuracy, completeness or currency of a record of your personal information held by
us, and you ask us to associate with that record a statement that you have a contrary view, we will take reasonable steps to do
so.
Securing and Storing Your Personal Information
We are committed to maintaining the confidentiality of the information that you provide us and we will take all reasonable
precautions to protect your personal information from unauthorised use or alteration.
In our business, personal information may be stored both electronically (on our computer system) and in hard-copy form.
Firewalls, anti-virus software and email filters, as well as passwords, protect all our electronic information. Likewise, we take
all necessary measures to ensure the security of hard-copy information.
Disposal of Personal Information
Once your transaction is finalised, both the electronic and hard-copy information is securely archived. After a period of 7 years
both the electronic and hard-copy information is destroyed.
For more information or to complain about a breach of your privacy
If you would like more information about the way we manage personal information which we hold about you, or are concerned that we
may have breached your privacy, please contact us by email, post:
Email us here
Post: The Privacy Officer, The FlightSim Store, P.O. Box 4294 SHELLHARBOUR, NSW 2529
Changes To Our Privacy Policy
From time to time it may be necessary for us to revise our privacy policy. Any changes will be in accordance with the Privacy Act
1988 and the National Privacy Principles. We may notify you about changes to this privacy policy by posting an updated version on
our website www.flightsimstore.com
If you require any further information about the Privacy Act 1988 and the National Privacy Principles, you can visit the Federal
Privacy Commissioner's website at www.privacy.gov.au |
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